Support

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Our accredited and highly skilled teams deliver exceptional customer service, which is underpinned by an industry leading service level agreement (SLA) performance. Working in tandem with our Service Desk, our second, third and fourth line resolution teams are also able to interface directly with third parties.

Application Support

Application Support as a Service provides round-the-clock support for your Applications – whether in the Cloud, co-located or self-hosted – at affordable rates. With a leading SLA performance, our trusted expertise covers multiple technology stacks.

Firewall Management

FCO Services’ Firewall Management is the primary network defence for government departments. Centralising the firewall management enables users to reduce monitoring time whilst maintaining the robustness of security underpinned by 24/7 support.

IT Advisory Services

We deliver professional IT advisory services specialising in secure hosting and government cloud managment. We also cover architecture, infrastructure, and device strategy, design and management advice.

IT Service Management

We offer a set of specialised organisational capabilities through IT Services Management. We employ ITIL best practices and this extends into enhanced processes and implementation to provide additional value-added functionality.

Office 365 Support

As a UK government department and a Tier 1 Microsoft Cloud Solution provider, we are uniquely positioned to support other UK government departments in their cloud adoption and drive to cloud-first. Our security cleared experts provide 24/7 support for Office 365 in the UK and overseas.

Project and Programme Management

We offer programme and project management capability and are experienced in requirements and expectations of government departments for full life-cycle project delivery from business case to Service lifecycle. Our project management as a service is multifaceted to optimise best delivery methods (Agile/Prince 2) to meet expected outcomes.

Service Desk

Our Service Desk delivers an effective and consistent contact centre facility – across cloud, on-premise and co-located services. Operating at OFFICIAL and SECRET, accredited to ISO9001, ISO20000 and ISO27001 and our security cleared, highly skilled staff provide 24/7×365 support.

Service Integration and Management

Our Service Integration and Management (SIAM) package delivers a range of flexible Service Management capabilities for OFFICIAL, SECRET and above. With proven governance models for SIAM, Customers enjoy the innovation and flexibility that multi-source arrangements offer, whilst ensuring supplier collaboration to deliver seamless IT services.

Security Operations Centre (Protective Monitoring)

Our Security Operations Centre (SOC) provides 24/7×365 protective monitoring, assuring both on premise and cloud environments to detect, respond and help mitigate threats.