Cloud support

We offer world class support services in government for government. Our accredited teams of highly skilled digital experts, deliver exceptional customer service, which is underpinned by an industry leading service level agreement (SLA) performance. Working in tandem with our Service Desk, our second, third and fourth line resolution teams are also able to interface directly with third parties.

Service Desk
Customer service is at the heart of everything we do. Our team aims to resolve any issues users are facing or fulfil their requests as quickly as possible. We ensure a consistent and measurable service by following the ITIL process, both proactively and reactively, to support industry leading tooling. Whatever your specific requirements are, our end goal always is to minimise downtime and provide a centre of excellence with unrivalled levels of customer service.

End User Device
We provide support solutions for your Windows, Mac and mobile devices, whether connecting to services that are in the cloud, co-located or self-hosted at affordable rates.

Our trusted expertise in multiple technology stacks includes:

  • Microsoft Windows 10
  • Mac OS
  • Android
  • iOS
  • Citrix virtual desktop infrastructure (VDI)
  • Hyper-V virtual desktop infrastructure (VDI)

Network Support
We bring together your in-house and co-located cloud systems to provide a managed service for your connectivity needs. This supports cabling, devices and internet connections. Our trusted expertise in multiple technology stacks includes:

  • Cisco: network switches, routers, Wi-Fi, adaptive security appliance
    (ASA) software, identity services engine (ISE), Meraki devices
  • Palo Alto networks
  • Aruba (HPE) networks and HP devices
  • Arbor DDoS protection
  • Data Diodes
  • Virtual private network (VPN)
  • Blue Coat Proxy
  • F5 Networks Load Balancers
  • Forcepoint
  • Government Secure Internet (GSi) / Public Services Network (PSN)
  • SIP Trunks
  • Video Conferencing
  • PRTG Network Monitor
  • SolarWinds

Infrastructure Support
We support your physical or virtualised hardware whether in your own data centre, co-located or cloud hosted. Be it public or private cloud, we provide a managed service, taking responsibility for your infrastructure journey. We take out the unknowns and risk of your server management requirements and partner with you as you transition workloads to more dynamic services.

  • Microsoft: Windows Server (2003 – 2016), Active Directory (AD),
    Exchange, Azure, Azure Stack
  • Linux Red Hat and CentOS
  • NetApp
  • VMware
  • Citrix
  • SharePoint
  • Amazon Web Services

Application Support
We manage and monitor your business applications to ensure they are responsive and resilient for your end user needs. Whether an on premise application or a cloud service, we have the expertise to diagnose, repair and maintain your critical business services. Our trusted expertise in multiple technology stacks includes:

  • Microsoft: Office, Office 365, Active Directory (AD), Dynamics,
    Exchange, Sway, Team Foundation Server (TFS), Teams
  • Salesforce
  • ServiceNow
  • SharePoint
  • Skype for Business (Lync)
  • SQL
  • Yammer
  • Citrix

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