Whether you are a customer or a supplier you can find more detailed information here about our processes, from customer complaints to prompt payment of bills.
For Suppliers—‘Procurement in FCO Services’ explains the variety of goods, services and works we buy, how our team is organised, our business ethics and about sustainable procurement and competitive tendering. To find out more information on our policies please select the document relevant to you in the document section below. To see what we are buying please visit our Transparency and Data page.
FCO Services normally contracts with its suppliers on its standard terms and conditions, except where different terms and conditions have been previously agreed. These exceptions include:
- contracts placed under pre-existing framework agreements, including frameworks set up by the Crown Commercial Service and other government organisations
- all other competed contracts and those with large-scale, complex requirements.
The standard terms and conditions apply to all purchase orders unless alternative terms and conditions are specified and agreed with the supplier.