Accessibility

Accessibility statement for www.fcoservices.gov.uk and www.fcdoservices.gov.uk

This accessibility statement applies to FCDO Services’ corporate website. This includes two domains, www.fcdoservices.gov.uk and www.fcoservices.gov.uk.

This website is run by FCDO Services. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

Compatibility with tools

This website should be compatible with recent versions of the following screen readers:

  • Jaws
  • ZoomText
  • NVDA
  • VoiceOver
  • Window Eyes
  • Supernova screen readers
  • Magicetc

The site should also be compatible with:

  • basic operating system screen magnifiers
  • speech recognition software, eg Dragon Naturally Speaking
  • operating system speech packages

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the font size
  • most PDF documents are not fully accessible to screen reader software
  • the colour contrast on the search function is not high enough
  • some links are not descriptive if you use a screen reader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact Corporate Communications via FCDO.Services@fcdo.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Parts of our offices have audio induction loops, and, if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

FCDO Services is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

The ‘Search’ button text does not meet the minimum contrast requirements. This fails WCAG 2.1 success criterion 1.4.3 (contrast (minimum)). We will ensure that all text meets the enhanced (AAA) contrast requirements in our new website, which will launch in November 2020.

Text cannot be resized, and this fails WCAG 2.1 success criterion 1.4.4 (resize text). We plan to meet this standard in our new website, which will launch in November 2020.

Not all links are descriptive of their purpose from the link text alone. This fails WCAG 2.1 success criterion 2.4.9 (link purpose (link only)). We plan to alter link text by October 2020. When we create new links we’ll make sure they meet the accessibility standards.

Disproportionate burden

We will fix the accessibility problems listed under ‘non-compliance with the accessibility regulations’ in the development of our new website, which will launch in November 2020.

For this reason, we are claiming it would be a disproportionate burden to fix these problems in our existing site.

Content that’s not within the scope of the accessibility regulations

 

PDFs and other documents

Our PDFs are not essential to providing our services, however we do have important documents in PDFs. We plan to fix these PDFs or make them into html pages in time for the launch of our new website in 2020.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix our Organisational Chart.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

We will shortly be launching a new website, and will ensure that we meet the accessibility requirements in this website.

We will test the new website before launching, and update our accessibility statement.

Preparation of this accessibility statement

This statement was prepared on 28 September 2020. It was last reviewed on 28 September 2020.

This website was last tested on 16/09/2020. The test was carried out by FCDO Services Corporate Communications.

We decided on a sample of pages to test by selecting representative pages that are most visited and include elements that must pass the regulations (such as interactive elements).