Information and Guidance

Whether you are a customer or a supplier you can find more detailed information here about our processes, from customer complaints to prompt payment of bills.

For Suppliers - 'Procurement in FCO Services' explains variety of goods, services and works we buy, how our team is organised, our business ethics and about sustainable procurement and competitive tendering.   To find out more information on our policies please click on the relevant document to you in the right hand menu. 

Transparency and data

Transparency of information is the foundation of accountability in public services. As a Trading Fund of the FCO we are not funded by a budget voted by Parliament, but from the revenue we earn from providing services to our customers, many of whom are government departments. In the interests of transparency FCO Services is determined to publish as much information as it can, without compromising commercial sensitivity or security.
See our transparency and data information.

Mercury 2014 Update

The Mercury 2014 OJEU Notice has been delayed until April. FCO Services do not envisage that this will delay the overall tender timeline as detailed within the prospectus. The Mercury 2014 prospectus is now available to download. Please see the customers section on the right hand side.