Delivered safely and securely

Situation

The FCO‘s Legalisation Office, who legalise formal documents and provide official confirmation of their authenticity, were relocating to new offices. This meant they would no longer have access to the secure mail services provided within the FCO‘s central offices in London.

Solution

The first task for our Mail Services team was to re-direct mail to the new premises. We also set up secure internal mail collection and delivery services between the new office and other FCO locations.

Impact

With a large volume of confidential or sensitive information, including passports, being sent through the mail system, security was paramount. We worked together with the Legalisation Office‘s move manager to establish the services they required in the short and long term and to agree how we could best meet their needs.

As a result, we were able to provide specialist support over the move period so that the office could concentrate on providing a full service as usual. Since the move, the services we provide ensure the continued secure delivery and collection of internal mail of all classifications.

The full internal mail system we‘ve set up means the Legalisation Office can carry on sending internal mail across the different FCO sites just as securely as if they were still in central London.