Maintaining security across the world

Situation

In partnership with the FCO, our priority is to ensure that the environment in which staff work and in which they process and communicate classified information is safe and secure. The equipment they use must be regularly serviced and maintained and if it fails, it must be swiftly repaired or replaced.

Solution

Our global network of technical specialists, known as Technical Management Officers, maintains and supports classified IT, radio and telephony systems and protective security equipment in all our embassies overseas. We look after all systems installed by FCO Services, providing a full range of servicing, technical advice and on-site support. As we have specialised in sophisticated security solutions for over 60 years, our customers can have full confidence in the service we provide.

Impact

We provide our services 24 hours a day, 365 days a year and can provide an immediate response whenever it is needed. With a worldwide network, we can mobilise teams from embassies in surrounding areas to provide additional support if required.

Based in Caracas, Venezuela, I am just one of the many Technical Management Officers working in challenging environments or areas affected by political unrest. Even in hazardous and difficult working conditions and regions with varying levels of local infrastructure, we can source the right equipment and provide hands-on support. The specialist knowledge and support that we provide helps the Embassy to function efficiently.